Terugbetalingsbeleid
At VYRA, we strive to provide the best possible experience. If you’re not satisfied, here’s exactly how returns and refunds work.
Right of Withdrawal
Under European law, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
VYRA extends this and offers a 30-day return period.
Want an easy return?
Submit your return request quickly through our return form
Hygiene & Sealed Products
VYRA Energy Strips are a food supplement, which means strict hygiene rules apply.
According to EU Directive 2011/83/EU, products that are not suitable for return due to hygiene reasons cannot be returned once the seal has been broken.
This means:
- Only unopened and sealed products are eligible for return
- Opened products are not eligible for return or refund
Return Conditions
You may return your order within 30 days of delivery, provided that:
- The product is unopened and sealed
- The product is in its original condition
Return Costs
Return shipping costs are the responsibility of the customer.
We strongly recommend using a track & trace service. VYRA is not responsible for lost return shipments.
Refunds
Once your return has been received and inspected, you can choose between:
- A refund via your original payment method
- Store credit
Refunds are processed within a few business days after approval.
Damaged or Incorrect Orders
If you received a damaged or incorrect product, please contact us within 24 hours of delivery at:
📩 refund@vyrastrips.com
Include:
- Photos of the product
- Photos of the packaging
We will provide a suitable solution (replacement or refund) at no additional cost.